Refunds and returns

we value your trust and strive to ensure you’re happy with every purchase. Please read our refund and return policy carefully before placing an order.

No Returns on Used and Installed Items
For safety and quality reasons, we do not accept returns or exchanges on items that have been used, installed, or altered after purchase. Please check your order carefully upon delivery.

Damaged or Wrong Items

If you receive a damaged, defective, or wrong product, kindly notify us within 48 hours of delivery by contacting our support team via [+254746185533/WhatsApp/hello@elmukogroup.com].
We’ll review your claim and, if approved, offer:

• A replacement for the same item, or
• A store credit for future purchases.

Eligibility for Refund or Exchange

A refund or exchange may only be approved if:

• The product is unused, unopened, and in its original packaging.
• You contact us within 48 hours of delivery.
• You have a valid receipt or order confirmation.

Once approved, refunds are processed within 7–10 working days through your original payment method or via store credit.

Non Refundable Items

• Installed or used accessories.
• Items purchased on sale or clearance.
• Custom or special-order items.

Delivery Charges

Delivery and service fees are non-refundable, except when we send the wrong or damaged item.
If a return is accepted, the customer is responsible for the return shipping cost, unless otherwise agreed.

Contact us for assistance

We’re always ready to help!
If you have any issues with your order, please reach out to our friendly support team:

• Phone/Whatsapp: +254746185533
• Email: hello@elmukogroup.com